Debit Card Control Questions/Controls & Alerts What are Debit Card Controls? + Card controls, which are available within Online Banking and the Bluestone Bank Mobile App, allow you to control how, when, and where your debit card(s) are used. It is a simple and secure way to manage and monitor your card transaction activities. It can help keep your debit card(s) safe and provide instant notifications whenever your card is used. What is required to use card controls? + All that is required to use card controls is a Bluestone Bank debit card and an Online Banking Account or access to the Bluestone Bank Mobile App. Is there a fee to use this service? + No, there is no fee to use this service. What can be managed with Card Controls? + You can set controls by: Transaction Amount – You can set a threshold amount over which card transactions will be declined. Location – define up to three geographic regions where your card can be used Transaction type – select the types of transactions where your card can be used such as in-store, eCommerce online, ATM, etc. Merchant Type – select the types of merchants where your card can be used such as Department Stores, Gas Station, Groceries, Personal care, Restaurants, travel and more. What are Alert Preferences? + Alert Preferences are notifications sent to the account holder. You can choose to be alerted on all your card transactions, including recurring payments and card status changes or you can select just preferred transactions alerts. To customize your alert settings, select ‘Card Management’ from the main menu, and then select the debit card you wish to customize your alerts for. What is a real-time alert? + It is an immediate text notification of card activities pushed to your mobile device. You have control over what alerts you receive. By turning my card off am I closing my account? + No. Using card controls does not change the status of your account. Do I still need to let the bank know if my debit card is lost/stolen if I have disabled it in card controls? + Yes, you will continue to report your debit card as lost or stolen as soon as possible after discovery. To do so, you can call us at 800.236.2442. You may also access ‘Card Management’ in your Online Banking or Mobile App, then toggle ‘card control’ and click ‘Report lost or stolen’. How long does it take for a control or alert setting to take effect? + It happens immediately after you select it and save the option. If I temporarily disable my card will my recurring transactions go through? + Yes. Merchant recurring transactions will be approved. Additionally, you can select to receive alerts on recurring transactions as well. Can I set my control limit higher than the bank’s daily transaction limits? + No. Standard limits set by Bluestone Bank take precedence over any controls you set within card controls. Will I still need to call the bank with my travel plans when going out of state or out of the country? + No, you no longer need to call the bank to notify of us of travel plans. Within Online Banking or the Mobile App, go to ‘Card Management’ and access ‘Travel notifications’ to notify us of upcoming travel. I received a new card number. Will it be automatically updated in the app? + When your card number changes, you will see the new card number in card controls. You will need to add the card control settings you want to use with the new card. Your old card number can be removed by simply selecting the card number in the card control menu and selecting ‘Remove Card’. What if I need help with card controls settings? + Please contact a member of our Customer Care Center at 800.356.8622.
