Our Online and Mobile Banking Upgrade is Here!

Question: Who can I reach out to with questions?
Answer: You can contact the Customer Care Center at 508.884.3300, or visit your local branch.

Question: Will I need a new debit card?
Answer: No, your debit card will remain the same.

Question: Will I have a new account or routing number?
Answer: No, your account and routing number will remain the same.

Question: I currently have eStatements. Will that preference carry over to the new platform?
Answer: Yes, if you are currently enrolled to receive eStatements, this selection will carry over to the new online banking platform. 

Question: Will my account nicknames transfer to the new platform?
Answer: Yes, any account nicknames you have established have been transferred to the new online banking platform. 

Question: Can I still view checks that I’ve placed a stop payment on in online banking?
Answer: Yes, you’ll still be able to view checks that you have placed a stop payment on within the online banking platform

Question: Will any eBills carry over?
Answer: No, your established eBills will not carry over and they will need to be reestablished.

Question: I currently use Text Banking – does the upgraded experience offer Text Banking?
Answer: Yes, the new, upgraded experience allows for Text Banking, however you will need to re-enroll. Please follow these instructions to enable Text Banking:

1. Log in to your online or mobile account.
2. Go to Settings and select Text Enrollment. From there, you;ll enable and authorize Text Banking for your mobile device, which will prompt an automated message.
3. Then, go to each account you’d like to entroll in Text Banking. Click Details and Settings and scroll down to SMS/Text Banking and enable it.
4. The next Text Banking code will be: 226563

Question: Will my login stay the same?
Answer: Your Bluestone Bank username will remain the same. The first time you log in, you will use your existing password. You will then be prompted to create a new, case-sensitive password.

Question: What steps do I need to take once I log in to the new banking platform?
Answer: Once you log in to the upgraded banking platform for the first time, you will need to read through and accept the new Online Banking disclosure. Upon accepting the disclosure, you will be given full access to the new online banking platform and all of its features.

Question: Will the Bluestone Bank app automatically update or will I have to download a new app?
Answer: You will need to download a new app, which you can do with the links to the Apple® App Store and Google Play™ Store below. 

Question: What Apple or Android software is needed to download the mobile app?
Answer: For the new mobile app, a customer must have an Apple device on iOS 15 or higher or an Android 12 or higher.

Question: Where can I see an image of the check I mobile deposited?
Answer: Within the mobile app, select activity center from the menu icons on the bottom, choose the checks tab. Your mobile deposits will be listed. Click on the deposit, and the details and check image appear.
 
Within the desktop, choose services, online activity, then choose the deposited checks tab. Click on the deposit, and the details and check image appear.

Question: Will my bill pay history carry over to the new platform?
Answer: Yes, your bill pay history has carried over to the new online banking platform.

Question: Do I need to create new payees for bill pay?
Answer: No, all existing payees with at least one payment will be converted.  

Question: Are my scheduled transfers for bill pay coming over?
Answer: Yes, any scheduled transfers that you set up prior to October 23 at 7pm have carried over.

Question: I currently receive alerts when new statements or notices are available – will I still receive alerts?
Answer: Yes, but your previous alert settings will not automatically transfer. To set up alerts in the new platform, access Settings and then, Alert Settings. You’ll be able to manage your transaction, balance, and security alerts.

Question: Will I still receive debit card alerts with the new platform?
Answer: Yes, you can set up debit card alerts in the new platform; however, your previous debit card alerts will not carry over. You’ll need to reestablish your debit card alerts by clicking the Settings tab upon logging into the new online banking platform.

This section is for customers that currently use Quicken or QuickBooks software through Bluestone Bank.

As part of our online and mobile upgrade, Quicken or QuickBooks users will need to make changes to the software. Below are guidelines to ensure a smooth transition.

Before beginning, we recommend you perform a data file backup and a final transaction download.

On or after October 29th, you will need to complete a deactivate/reactivate of your online banking connection to ensure that you get your current Quicken or QuickBooks accounts connected.

Instructions are provided for each system:

• Quicken
• QuickBooks Desktop 
• QuickBooks Online

Note that Quicken Win/Mac Express Web Connect and QuickBooks Online Express Web Connect may not be accessible for a few days following October 29th.

After completing the migration instructions, please carefully review your downloaded activity to ensure no transactions were duplicated or missed on the register.

Contact the Customer Care Center at 508.884.3300, or visit your local branch for additional assistance.